Advice on Delivering News to Clients

I am subscribed to the Monday Morning Memos by Alan Weiss – he is considered  “the consultants’ consultant.” I like him because he is incredibly insightful, and also has quite a zest for life.

His point in today’s Monday memo resonated with me so much that I wanted to share it with you. It is applicable to you if you are someone who has clients – if you are a proposal management consultant, government contractor, or simply someone with a boss or anyone else you report to:

“Alert clients and customers to good news frequently. That way, when you have the occasional bad news, it will be seen in context. If you only contact buyers with bad news, you’ll deservedly receive a much tougher and more critical response.”

Happy Monday!

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